How to "Un" Apply Credits In QuickBooks

Got a QuickBooks Mess? Call The QuickBooks Gal!

Welcome to the QuickBooks Minute.
I’m Jayne Miller, the QuickBooks Gal

Recently, one of our Reno QuickBooks customers asked about "unapplying" credits in QuickBooks. While there are nicely labeled apply credits buttons, there are none marked unapply. This is the case for both customers (invoicing) and vendors (paying bills).

So here is how it is done:

For customers, it is a fairly easy process. Go to the invoice to which the credit was applied. Then click on the "Apply Credits" button. In the lower half of the new window that pops up is a list of Previously Applied Credits. Simply find the one, or ones you wish to unapply and click on the check mark next to it to make the check mark disappear. The credit will no longer be applied or tied to that invoice.

For Vendors, i.e. bill payments, it is not as clean and simple. The only way to unapply a credit in such a case is to Delete the credit. You can then re-enter the credit for future use and it will no longer be applied to that specific bill.

To delete the credit, go to your Vendor Center, click on the name of the Vendor, make sure the "Show" drop down menu says All Transactions, then find the Credit in the list and double click it. Once it is open you should write down or print any of the information you'll need to re-enter it later, then click on the Edit menu and click on "Delete Credit."

That's today's QuickBooks Gal minute.

Please come back for more tips and tricks for QuickBooks users.

I’m Jayne Miller, the QuickBooks Gal. Thanks for listening.

Got a QuickBooks Mess? Call The QuickBooks Gal!

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  1. There is a way to unapply vendor credits to an invoice without re-entry. You open the credit and change the vendor to another one. This will sever the link to the invoice. Then you go back into the credit and change it back to the vendor it was at. It may be helpful to have a temporary vendor account set up for things like this.

  2. I tried the switching names and it worked! thank you so much for posting this.

  3. Also just tried the switching names and it worked perfectly. Thanks for the easy to apply workaround!!

  4. If used in a Bill Payment Stub, you have to go to where the Bill Payment Stub was recorded, either your credit card account or check register, and delete the bill payment stub. Once that's done, to clear the used credits, the easiest way I discovered was to open the used credit, zero the amount out, save and close it. Then re-open the same credit you just zeroed out, put the amount back in, save and close it. This way you don't have to re-type the description in the memo if one was typed.

  5. Great Job with the post. Well written with just the right amount of information. If anyone is facing such issues with their software they can get responsive support for QuickBooks by clicking on the link.

  6. Thank you. I don't know why I made that so difficult for myself.


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