Intuit Payroll Maintenance- Critical Notice



Intuit has announced the following about scheduled maintenance regarding their Payroll products:

The Intuit Small Business Division, including QuickBooks and QuickBooks Payroll product lines, will be performing a system-wide upgrade starting on Thursday, May 24, 2012 at 6pm PT and ending on Tuesday, May 29, 2012 at 5am PT. Our goal with this upgrade is to provide you and your clients with a complete view into all of the Intuit products and services you use and improve your overall support experience by getting you to the right team Customer Care team member quickly.
As a result of this upgrade, some of the services you receive today on the Intuit.com websites, as well as within your QuickBooks and/or QuickBooks Payroll products will be temporarily unavailable at various times throughout the weekend.

Unavailable from May 25 8pm - May 26 2am
  •       Creating direct deposit paychecks


Unavailable from May 24 6pm - May 29 5am
  •          Activation of products already purchased, Upgrade to different service level.
  •                  Access to account information from within your QuickBooks product.
  •                 Online purchases at Intuit.com, QuickBooks.com, Payroll.com.

Unavailable from May 25 6pm - May 29 6am
  •                 Payroll phone support*


Available all weekend
  •   Processing payrolls that do NOT include direct deposit checks.
  •   Electronic filing and electronic payments (efile and epay).
  •   Self-help support at Payroll.com.
                                                      


                                                                                                     
What does this mean to me?
If you or your clients need to create direct deposit paychecks: QuickBooks Payroll will not process direct deposit checks dated for Monday, May 28, 2012 due to the Memorial Day holiday. In order for your employees to receive their paychecks before Monday, May 28, you should change your paycheck date to Friday, May 25 and send your payroll by 5pm PT on Wednesday, May 23. For more options and a detailed direct deposit schedule, click here.
If you need to access your account information from within QuickBooks, we encourage you to do so prior to May 24 or after May 29. You can access account information in QuickBooks by selecting Employees, then selecting My Payroll Service, then Account/Billing Information.



Things to do before May 24th:
Download the latest tax table: version 21210. Go to Employees and then select Get Payroll Updates. If you are not using tax table version 21210, click on the Update button and follow the download instructions.
Print and share this email. Please share this information with anyone else who has access to your QuickBooks or QuickBooks Payroll products. 
*Payroll phone support is available during normal operating hours: 6am-6pm PT, Monday through Friday. Payroll phone support is not available on weekends or bank holidays, including Memorial Day.


Make sure to mark these dates in your calendar so you can run your payroll before the blackout dates. For questions and more information go to the maintenance website here.






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